I wrote to you a few weeks back reminiscing about the dear old pre-digital days when you could phone Scotrail and book a bargain berth right there and then, if there was one. Now it is a nightmare – all the more annoying for the nagging thought that one might exist, somewhere, if only you waste 3 hours online every day looking for it. I have just complained directly to Scotrail’s customer services, by email, and by phone (be prepared to wait for hours, and call the terrestrial landline number you can find on “Saynoto0870″: 01752675670.
Good luck, and keep up the pressure on those Scotrail Managers!
Martin Turner